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How pulaijudi Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use your account, make a deposit via DANA, OVO, or GoPay, or reach our support team — and how we keep it safe.

Account data protectionDANA, OVO, GoPay wallet privacySecure data storageYour right to access and deleteIndonesia-eligible regions
pulaijudi How pulaijudi Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how we handle your data, want to request a correction, or need to report a privacy concern, our account support team is available through the channels below. Response times vary by channel; live chat is generally the fastest route for urgent account-related data queries.

Live Chat Open the chat widget from your account dashboard at any time. Describe your data request clearly and our support team will route it to the right handler.
Email Support Send your privacy request to our support email address found in your account settings. Include your registered e-wallet reference — DANA, OVO, or GoPay — for faster verification.
Account Help Centre Visit the Help section inside your account for self-service data access steps, including how to download a summary of your account activity and transaction history.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Our approach to data security is built around four practical areas: how data moves, how it is stored, how long we keep it, and how you can act on it. Every piece of information you share — from your GoPay wallet ID to your login history — is handled with the same care we apply to transaction verification.

Encrypted Data Transfer All data exchanged between your device and our platform travels over SSL-encrypted connections. This applies to account logins, wallet submissions via DANA or OVO, and support chat sessions.
Cookie Use and Control We use session cookies to keep your account logged in and analytics cookies to understand how features are used. You can adjust cookie preferences through your browser settings at any time without losing account access.
Data Retention Policy Active account data is retained while your account is open. After account closure, we keep minimal records only for the period required by applicable law, then schedule secure deletion.
Your Right to Request Changes You can request a copy of the personal data we hold, ask us to correct inaccurate details, or submit a deletion request for inactive accounts — all through live chat or support email.

Common Questions About Your Privacy on pulaijudi

These are the questions we hear most often about data handling, wallet privacy, and account rights. If something is not covered here, our support team can address it directly through live chat.

We collect registration details, your linked e-wallet references for DANA, OVO, or GoPay, login device data, and transaction records. No more than what is needed to run your account securely.

Wallet identifiers are shared only with the payment processor completing your transaction. We do not pass your DANA or OVO details to advertisers or unrelated third parties under any circumstances.

Contact our support team via live chat or the support email in your account settings. Provide your registered wallet reference — GoPay, OVO, or DANA — so we can verify your identity before releasing data.

Yes. Submit a deletion request through support once your account is closed. We will remove your personal records after the minimum legal retention period required under applicable law has passed.

We use session and analytics cookies. Session cookies are required for account login; analytics cookies can be disabled through your browser settings without affecting your ability to access account features.

Transaction records are retained while your account is active and for a further period set by applicable law in eligible Indonesia regions. After that period, records are scheduled for secure deletion.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.